Frequently asked

Straight answers before you join

Membership pricing, support speed, communication, and what to expect — covered.

The questions we hear most

Which memberships are available right now?

SensibleDoc supports Weight Loss, Sexual Health, and Hair Restoration today. A peptide program is in development and will launch only when its evidence and regulatory status support it. All programs are physician-supervised and ship discreetly to your door.

How much does each membership cost?

One flat membership of $39/month covers your physician care across every program. Weight-loss medication is compounded per-patient and billed separately at near-cost, priced by your prescribed dose — it starts at $110/month and rises to about $180/month at the highest dose, shown plainly before you pay — while sildenafil, tadalafil, finasteride, and minoxidil are included with your membership at no extra charge.

What is the founding rate?

Members who join during the founding period pay $39/month, locked in for as long as they remain a member. When the founding period closes, the rate rises for new members. Yours never will.

Why would you stop accepting new members?

SensibleDoc is a membership practice: a physician personally reviews and follows every member, so we accept new members only while physician capacity allows. When we reach capacity, we close to new members and start a waitlist, and we reopen as capacity returns.

What does membership include after my first visit?

Your physician reviews your case personally and remains available afterward. Messaging, follow-ups, dose adjustments, and check-ins are all part of the membership — no new charges, and no starting over with new intake forms.

Do you take insurance?

Not at launch. SensibleDoc is cash-pay only, which keeps pricing simple and predictable.

Do I need a live video visit?

Most care is handled asynchronously in-app. Live visits are only used when needed for your situation.

How quickly do you reply?

Our first-response promise is within 24 hours, with urgent escalations targeted within 4 hours.

How do labs work?

An annual basic lab panel is included with active membership. You can upload results from Quest, Labcorp, or any lab, or share values with attestation when appropriate.

Can I cancel any time?

Yes. There are no long-term contracts. Membership is month-to-month, and your current paid month stays active through that cycle.

What is your refund policy?

Once medication has been dispensed, refunds are not available.

How do I talk with my care team?

All care communication happens in-app, so your updates stay in one secure thread.

Is AI replacing my doctor?

No. AI helps speed up admin work, and the physician makes final care decisions.

Need a specific answer?

Start with a secure account and ask your question directly in-app for the fastest support.